Question & Answer

To get a quote in Australia you need to: Be 18 years or older. Be an Australian citizen, Permanent resident or New Zealand citizen. Be a full-time or permanent part-time employed. Have handy your photo ID documents such as Australian drivers licence and passport. Have a clear credit file with no defaults, judgements or bankruptcies. Require a minimum $5,000 loan. If you are not eligible now, it doesn’t mean you won’t be in the future.

Once your loan is funded the amount you receive in your account will be the total amount you're borrowing minus the Establishment fee. If you are using the loan for consolidating debt, we will transfer the agreed amount (which can be all or part of the loan) to your existing creditors as you have instructed.

Funding usually takes place within 24hrs of a loan being submitted*. You will be advised by text and email once your loan is funded or you can view the status of the funding process on your dashboard. You will then receive your money within 1-3 business days after it is funded. *94% of loans are funded within 24 hours (based on loans submitted in 2022)

New Zealand In NZ, we charge borrowers an upfront, one-off Establishment Fee. This is added to the approved loan amount and interest is charged on the total loan amount. This Establishment Fee also applies to Top Up. New Zealand borrowers who choose to take Payment Protect cover with their loan will also pay a Payment Protect fee, Other fees will be charged only if applicable in the case of dishonour fees, overdue fees and legal fees. Australia In Australia, we charge borrowers an upfront, one-off Platform Fee . This is added to the approved loan amount and interest is charged on the total loan amount. This Platform Fee also applies to Top Up. Other fees will be charged only if applicable in the case of dishonour fees and legal fees. Australian borrowers who choose to take Payment Protect cover with their loan will also pay a Payment Protect fee in some cases it is mandatory to opt for payment protect fee and it has to be paid upfront.

Joint quotes are currently only available in New Zealand, and are only available to your spouse or de facto partner. Adding your spouse or de facto partner is also known as adding a co-borrower. If AHM LENDING decides that a co-borrower is necessary to afford the repayments, then we will ask if you would like to invite your spouse or de facto partner to be a party to the loan. If you would like to manually add a co-borrower to your quote, please contact us. We do not currently offer joint quotes in Australia.

You can cancel your loan within seven working days of the date we email you your loan disclosure (this is called the cooling-off period). If you decide to cancel the loan, you must do all of the following: You must give us a written cancellation notice. You can do this via your ARIA dashboard, or via email to help@ahmlending.com.nz (New Zealand customers) or help@ahmlending.com(Australian customers). We must receive the notice within the seven-day cooling-off period. You must repay all amounts we have advanced (less any repayments already made). Payment must be in full and in cleared funds. Please note that Saturday, Sunday and national public holidays do not count as working days. If you cancel the loan during the cooling-off period, you will not be charged the Establishment Fee or (NZ only) the Payment Protect fee if you have selected that option.

You can withdraw your loan at any time prior to the date of your loan being disbursed. You can do this by logging into your account. If you withdraw your loan before the funds are disbursed you will not be charged any fees. After your loan disbursal date you have a "cooling off period" of seven working days from that date in which you can still cancel your loan without penalty. However you will need to return the funds to Platinum Finance within those seven days. Please check your loan disclosure document for details. In both Australia and New Zealand the funds should be transferred from your account to AHM LENDING.

The terms available for your Top Up loan will be shown on the loan quote screen. Our standard terms are 6 Months to 84 months, but depending on your financial situation, a 6-month term may not be appropriate and so suitable loan term will offered. However, you can choose to repay your loan early, and there are no early repayment fees or penalties. This provides you with the flexibility to pay off the loan sooner should you choose.

Your loan terms are: the amount lent to you; the length of time (also known as the term) for which it is lent to you; and the interest rate applied to your loan. You accept these terms when you accept your loan quote Your loan disclosure will confirm these terms as well as any other charges that are payable. It will also specify the repayments you must make. Your loan comes into effect as soon as you confirm you accept the loan terms and submit your loan for funding. There are also standard terms and conditions which apply to all AHM LENDING loans. These will appear in the loan contract you see online as part of the application process and will be emailed to you with the loan disclosure statement.

You will receive an email from us containing a click-through link which will allow you to verify your address. If you do not receive the email, check that it isn’t in your spam filter. You can request to have the verification email resent through your account settings.