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Question & Answer

Frequently Asked Questions

What types of loans do you offer?

We offer a variety of loans, including personal loans, auto loans, home loans, and business loans. Each loan type has specific terms and conditions to suit different needs.
You can apply for a loan by filling out our online application form. Once submitted, our team will review your application and contact you with the next steps.
To get a quote in Australia you need to: Be 18 years or older. Be an Australian citizen, Permanent resident or New Zealand citizen. Be a full-time or permanent part-time employed. Have handy your photo ID documents such as Australian drivers licence and passport. Have a clear credit file with no defaults, judgements or bankruptcies. Require a minimum $5,000 loan. If you are not eligible now, it doesn’t mean you won’t be in the future.
Funding usually takes place within 24hrs of a loan being submitted*. You will be advised by text and email once your loan is funded or you can view the status of the funding process on your dashboard. You will then receive your money within 1-3 business days after it is funded. *94% of loans are funded within 24 hours (based on loans submitted in 2023)
Typically, you'll need to provide personal identification, proof of income, employment details, and information about your current financial situation. Specific requirements may vary depending on the type of loan.
You can cancel your loan within seven working days of the date we email you your loan disclosure (this is called the cooling-off period). If you decide to cancel the loan, you must do all of the following: You must give us a written cancellation notice. You can do this via your dashboard, or via email to support@theloancentral.com. We must receive the notice within the seven-day cooling-off period. You must repay all amounts we have advanced (less any repayments already made). Payment must be in full and in cleared funds. Please note that Saturday, Sunday and national public holidays do not count as working days. If you cancel the loan during the cooling-off period, you will not be charged the Establishment Fee.
You can withdraw your loan at any time prior to the date of your loan being disbursed. You can do this by logging into your account. If you withdraw your loan before the funds are disbursed you will not be charged any fees. After your loan disbursal date you have a "cooling off period" of seven working days from that date in which you can still cancel your loan without penalty. However you will need to return the funds back to us within those seven days. Please check your loan disclosure document for details. In both Australia and New Zealand the funds should be transferred from your account to us.
The terms available for your Top Up loan will be shown on the loan quote screen. Our standard terms are 6 Months to 84 months, but depending on your financial situation, a 6-month term may not be appropriate and so suitable loan term will offered. However, you can choose to repay your loan early, and there are no early repayment fees or penalties. This provides you with the flexibility to pay off the loan sooner should you choose.
Your loan terms are: the amount lent to you; the length of time (also known as the term) for which it is lent to you; and the interest rate applied to your loan. You accept these terms when you accept your loan quote Your loan disclosure will confirm these terms as well as any other charges that are payable. It will also specify the repayments you must make. Your loan comes into effect as soon as you confirm you accept the loan terms and submit your loan for funding. There are also standard terms and conditions which apply to all AHM LENDING loans. These will appear in the loan contract you see online as part of the application process and will be emailed to you with the loan disclosure statement.
A personal loan is an unsecured loan that you can use for various purposes, such as consolidating debt, covering emergency expenses, or funding a major purchase.
The maximum loan amount varies based on your creditworthiness and income. Our personal loans typically range from $5,000 to $80,000.
Interest rates for personal loans depend on your credit score, income, and other factors. They typically range from 6.95% to 36%.
An auto loan is a secured loan used to purchase a new or used vehicle. The vehicle itself serves as collateral for the loan.
Yes, you can get pre-approved for an auto loan. Pre-approval gives you a better idea of your budget and can make the car buying process smoother.
Auto loan terms typically range from 24 to 84 months. The length of your loan term will affect your monthly payment and total interest paid.
A home loan, or mortgage, is a secured loan used to purchase a home. The property acts as collateral until the loan is fully repaid.
We offer various home loan options, including fixed-rate mortgages, adjustable-rate mortgages (ARMs), FHA loans, and VA loans.
The required down payment can vary. Conventional loans typically require a 20% down payment, but FHA loans may require as little as 3.5%, and VA loans may not require a down payment at all.
A business loan is a loan specifically intended for business purposes. It can be used for startup costs, expansion, equipment purchases, and other business needs.
Eligibility criteria vary but generally include a strong credit history, a solid business plan, and financial statements. Some loans may also require collateral.
The maximum loan amount depends on your business's financial health, creditworthiness, and the type of loan. Business loans can range from $5,000 to several million dollars.
Loan payments can be made online through our secure portal, via automatic bank transfer, or by mailing a check.
If you miss a loan payment, you may incur late fees, and it could negatively affect your credit score. It's important to contact us as soon as possible to discuss your options.
Most of our loans do not have prepayment penalties, meaning you can pay off your loan early without additional charges. Please check your loan agreement for specific details.
Fees can include establishment fees, late payment fees, and processing fees. The specific fees applicable to your loan will be disclosed in your loan agreement.
You can contact our customer support team via email at support@theloancentral.com, or through our online chat service available on the website.
Our customer service team is available Monday to Friday from 8 AM to 8 PM and Saturday from 9 AM to 5 PM.
A loan establishment fee is a one-time fee charged by lenders to cover the administrative costs associated with setting up a new loan. This fee is typically charged when the loan is approved and can vary depending on the lender and type of loan.
Lenders charge a loan establishment fee to cover the costs of processing the loan application, conducting credit checks, preparing loan documentation, and other administrative tasks involved in originating the loan.
The loan establishment fee can vary widely depending on the lender, loan amount, and type of loan. We charge a fixed establishment fee of $350 for loan amount less than $10,000 and for loan amount greater than $10,000, the establishment fee is calculated on the basis of loan amount and duration.
The loan establishment fee is paid at the time of loan disbursal
Generally, the loan establishment fee is non-refundable, even if you decide to pay off the loan early or cancel the loan after it has been processed. However, specific refund policies may vary by lender, so it's important to check your loan agreement.
In some cases, you may be able to negotiate the loan establishment fee, especially if you have a strong credit history or if you are borrowing a large amount.
Yes, some lenders offer loans with no establishment fees, but they may have other fees or higher interest rates. It's important to compare the total cost of the loan, including any fees and interest, to determine the best option for your financial situation
In some cases, loan establishment fees may be tax-deductible, particularly if the loan is for business purposes or investment property. It's best to consult with a tax professional to understand how this applies to your specific situation.
The loan establishment fee should be clearly outlined in your loan agreement or the loan disclosure statement. Review these documents carefully before signing to ensure you understand all costs associated with your loan.
Basic eligibility requirements typically include being at least 18 years old, having a valid government-issued ID, proof of income, and a reasonable credit history. Specific requirements may vary depending on the type of loan and the lender.
A co-signer is not always required, but having one can help if you have a limited or poor credit history. A co-signer with a strong credit profile can improve your chances of loan approval and may help you secure better terms.
Non-Australian citizen may be eligible for a loan if they have a valid Driving Licence or TFN and meet other eligibility requirements. Some lenders may have specific programs for non-citizens.
Most lenders consider various types of income, including salary, wages, self-employment income, investment income, and government benefits. Documentation proving the stability and sufficiency of income is typically required.
Your repayment schedule is determined based on the loan amount, term, and interest rate. Repayments are typically made monthly, but the exact schedule will be outlined in your loan agreement.
Making extra payments can reduce your loan balance faster, potentially saving you interest over the life of the loan. We apply extra payments directly to the principal amount.
Yes, many lenders offer the option to set up automatic payments from your bank account. This can help ensure timely payments and may even qualify you for a lower interest rate with some lenders.
You can pay off your loan early by making additional payments or paying a lump sum amount. Contact us for the exact payoff amount and instructions on how to make an early repayment.
A secured loan is a type of loan that requires collateral, such as a car or home. The collateral reduces the lender's risk and may result in lower interest rates compared to unsecured loans.
An unsecured loan does not require collateral and is based on the borrower’s creditworthiness and income. Examples include personal loans
A variable interest rate loan has an interest rate that can change over time based on market conditions. This can result in fluctuating monthly payments.
A fixed interest rate loan has an interest rate that remains the same throughout the term of the loan, providing predictable monthly payments.
Most loans are non-transferable, meaning you cannot transfer the loan to another person. However, some loans, like auto loans, may allow for a transfer under certain conditions with the lender’s approval.
You can request a copy of your loan agreement by logging into your account on our website or by contacting customer support. It is important to keep a copy for your records.
If you lose your job, contact us immediately to discuss your situation. If your loan is secured against PPI then you don’t have to worry about it, Lender will claim the EMI from the insurance
You can update your contact information or bank details by logging into your account on our website or by contacting our customer support team.
Loan refinancing involves taking out a new loan to pay off an existing loan. This can be done to secure a lower interest rate, change the loan term, or reduce monthly payments.
Consider refinancing if interest rates have dropped, your credit score has improved, or you need to adjust your loan terms. Refinancing can potentially save you money or help manage your finances better.
Yes, refinancing a loan may involve fees such as establishment fees, application fees, and closing costs. Review the terms of the new loan to understand all associated costs.
Refinancing involves a hard inquiry on your credit report, which may temporarily lower your credit score. However, successfully managing the new loan can improve your credit score over time.
We value your feedback and encourage you to share your experience with us. You can provide feedback through our website, via email at support@theloancentral.com, or by contacting our customer support team.
Reviews and testimonials from our customers can be found on our website, as well as on independent review platforms and social media. We strive to maintain transparency and encourage honest feedback.
If you have a complaint, please contact our customer support team immediately. We take all complaints seriously and will work to resolve any issues promptly. You can also escalate your complaint to our compliance department if necessary.
Yes, we consider applications from individuals with various credit backgrounds. While having bad credit may affect the terms and interest rate of your loan, we offer options that may still suit your needs.
It depends on the type of loan. Personal loans are typically unsecured and do not require collateral but you may be asked to get a Payment Protection insurance to secure the loan, whereas auto loans and home loans are secured by the vehicle or property being financed.
You can check the status of your loan application by logging into your account on our website or by contacting our customer support team.
Yes, self-employed individuals can apply for loans. You may need to provide additional documentation, such as tax returns or financial statements, to verify your income.
The minimum loan amount varies depending on the type of loan. For personal loans, the minimum amount is $5,000, but this can vary by lender.
The maximum repayment period varies by loan type. Personal loans typically have terms up to 7 years, auto loans up to 7 years, and home loans up to 30 years.
The interest rate on your loan is determined by several factors, including your credit score, income, loan amount, and loan term. We offer both fixed and variable interest rate options.
If your loan application is denied, we will provide you with a reason for the denial. You can address the issues and reapply or explore other loan options that may be available to you.
We are committed to transparency and disclose all fees upfront. Common fees may include Payment Protection Insurance, late payment fees, and loan establishment fees. Please review your loan agreement for a complete list of fees.
To minimize costs, consider borrowing only what you need, choosing a shorter loan term, and maintaining a good credit score to qualify for lower interest rates. Avoiding late payments can also prevent additional fees.
You can change your loan repayment date. Contact our customer support team to discuss your options and make any necessary arrangements.
If you’re having trouble making your loan payments, contact us as soon as possible. We may be able to offer assistance such as a temporary payment plan, deferment, or loan modification.
You can update your personal information by logging into your account on our website or by contacting our customer support team.
A loan payoff amount is the total amount required to pay off your loan in full, including any outstanding principal, interest, and fees. You can request a payoff quote by contacting our customer support team.
We use advanced security measures, including encryption and secure servers, to protect your personal information. Our privacy policy outlines how we collect, use, and protect your data.
When you apply for a loan, a hard inquiry may be made on your credit report, which can slightly affect your credit score. However, multiple inquiries within a short period for the same type of loan are often treated as a single inquiry.
We do not share your personal information with third parties without your consent, except as required by law or as necessary to process your loan application. Please refer to our privacy policy for more details.
We occasionally offer special rates or discounts for customers with excellent credit, existing customers, or through special promotions. Check our website or contact customer support for current offers.
Yes, we offer specialized loans for purposes such as home improvement, education, debt consolidation, and more. Each loan type may have different terms and requirements.
A debt consolidation loan is used to combine multiple debts into a single loan with one monthly payment, often at a lower interest rate. This can simplify your finances and potentially reduce your overall interest costs.
Payment Protection Insurance, otherwise known as PPI, is an insurance policy that is available to protect you on loan or debt repayment, in the event that you are unable to meet the regular repayments, perhaps due to illness, an accident, or unemployment.
No, you can only arrange the PPI through us as you will be covered from first day where as other insurance providers will not cover you for first 6 months.
PPI is calculated on the basis of loan amount, duration and your credit history.
PPI provides financial security by covering your loan or credit card payments in the event of unforeseen circumstances such as illness, accident, unemployment, or death. This ensures that you and your family are not burdened with debt during difficult times.
Knowing that your loan repayments are covered if you lose your income due to illness, injury, or job loss can relieve a significant amount of stress. This peace of mind allows you to focus on recovery and finding new employment without the immediate worry of debt repayment.
By covering your loan or credit card payments when you cannot, PPI helps you avoid missed payments or defaults, which can negatively impact your credit score. Maintaining a good credit rating is crucial for future borrowing and financial stability.
PPI can provide temporary financial relief by covering your monthly loan repayments for a set period, typically 12 months, while you get back on your feet. This can be crucial during periods of short-term financial hardship.
By ensuring that loan repayments are made during times of financial difficulty, PPI helps you maintain your standard of living and avoid drastic lifestyle changes that might result from financial stress or debt accumulation.
PPI prevents debt accumulation by taking over your loan payments when you are unable to make them. This stops your debt from increasing due to missed payments, penalties, and additional interest.